Earning Criteria

• Complete a 6 hour Enhancing the Customer Service Experience course.
• Apply proactive customer‑focused communication to anticipate needs and exceed expectations.
• Demonstrate active listening to understand concerns, reduce frustration, and build trust.
• Implement empathetic responses to diffuse difficult situations and reassure customers.
• Use problem‑solving steps to identify issues quickly and provide clear, effective solutions.
• Employ professional communication techniques across phone, email, text, online, and written channels to deliver exceptional service
• Execute follow‑up actions that confirm resolution and express customer appreciation.