DELL Technical Customer Support Specialist
Earners of this badge demonstrate skills in diagnosing and resolving technical issues for Dell hardware and software. They are trained in customer communication, troubleshooting, escalation procedures, system configuration, and support tools—preparing them for entry-level roles in IT support and customer service.
- Type Learning
- Level Foundational
- Time Months
- Cost Free
Skills
- Active Listening
- Client Support
- Communication
- Computer Hardware
- Conflict Management
- Customer Complaint Resolution
- Customer Experience Improvement
- Customer Relationship Building
- Cyber Attacks
- Cybersecurity
- Cyber Security Policies
- Data Storage
- Debugging
- Desktop Support
- Digital Transformation
- End User Training and Support
- Expectation Management
- General Networking
- Hardware Troubleshooting
- Help Desk Support
- Incident Response
- Interpersonal communication
- IT Infrastructure
- Lifelong Learning
- Microsoft Windows
- Network Administration
- Networking Hardware
- Network Security
- Operating Systems
- Patch Management
- Performance Metrics
- Performance Tuning
- Problem Solving
- Process Improvement
- Product Support
- Professional Development
- Relationship Building
- Servers
- Software Architecture
- Software Installation
- System Support
- Teamwork
- Technical Support
- Time Management