CXone Supervisor Certification

Issued by NiCE

Earners awarded this badge have completed the full CXone Supervisor Certification on CLUB ONE. They’ve demonstrated knowledge and understanding of key topics related to being a contact center supervisor in the digital era and the NICE CXone product suite, including CXone Supervisor, WFM, Quality Management, Dashboard, Coaching, and Gamification.

Type Certification
Level Foundational
Time Hours
Cost Free

Additional Details

Skills

Coaching
CX
CXone Product Knowledge
Gamification
Leadership
Management
Quality Management
Workforce Management

Earning Criteria

Earners awarded this badge have completed the full CXone Supervisor Certification on CLUB ONE. They’ve demonstrated knowledge and understanding of key topics related to being a contact center supervisor in the digital era and the NICE CXone product suite, including CXone Supervisor, WFM, Quality Management, Dashboard, Coaching, and Gamification.