Managing Emotionally Challenging Situations for Frontline Staff
  • Type Learning
  • Level Foundational
  • Time Hours
  • Cost Paid
Additional Details

Managing Emotionally Challenging Situations for Frontline Staff

Issued by Jisc

Modern students face a plethora of stressful and emotionally difficult situations. Their digital lifestyles mean that these situations can occur 24 hours a day, seven days a week and it is often frontline staff who are the first on the scene. The course includes scenarios that relate to difficult emotions, common mental health difficulties and addressing challenging behaviour.

  • Type Learning
  • Level Foundational
  • Time Hours
  • Cost Paid
Additional Details

Skills

Earning Criteria

  • This Managing Emotionally Challenging Situations for Frontline Staff course consists of of a 2x 2 hour live online sessions. This course runs through a series of scenarios allowing delegates to practice and develop their skills in managing emotionally challenging conversations. It provides an opportunity for organisations to identify and share best practices in supporting the emotional wellbeing of their student population.
  • Being awarded this digital credential is dependent on the participant fulfilling all the Jisc training course criteria. In doing so this participant has shown they are able to:
  • Support a distressed student
  • Address challenging behaviour
  • Develop an understanding of our emotional systems
  • Aquire communication skills and manage common reactions
  • Participants will demonstrate they have met these outcomes by;
  • Having taken part in all activities
  • Fully engaged in interaction
  • Contributed to discussions
  • Completed all assignments