Dale Carnegie & Associates
For over a century, Dale Carnegie has been improving individual and business performance around the world. While our training techniques continue to evolve, our core principles remain true to a single vision: real transformation begins within.
DC Unlimited: Customer Service Access
With an emphasis on the skills needed to build external and internal relationships, our Customer Service Access tackles issues such as how people can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide "best practices" to strengthen customer ties. Companies tell us that training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty.
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