As part of the workshop, participants have acquired a deep understanding of integrating proactive, personalized, and professional approaches into their customers’ interactions. Drawing from the insights gained, they excel in anticipating customer needs and tailoring customers’ experiences that establish personal connections. Armed with these skills, Participants are now capable of delivering knowledge to their team, leading them to leave a lasting impact while delivering service the ZIM way.

• Type Learning
• Level Intermediate
• Time Hours
• Cost N/A