Wiley MThree Alumni - Service Desk Agent
Issued by
WileyNXT
The Wiley mthree Alumni is a future ready talent, selected based on a 4 step rigorous selection process, trained extensively in technical competencies relevant for the job role, as well as business and professional skills required to succeed in the job role. The Alumni has successfully completed a comprehensive training program designed by Wiley-mthree, based on Wiley-mthree Academy's global learning model for preparing next generation of IT and Tech talent.
- Type Certification
- Level Intermediate
- Time Weeks
Skills
- Active Directory And LDAP
- Collaboration
- Communication
- Configuration
- Conflict Management
- Creative Thinking
- Critical Thinking
- Customer Centric Thinking
- Hardware
- Incident Management
- Installation
- ITIL
- KPIs And Metrics
- Networking
- Problem Solving
- Python
- Remote Working
- Service Desk
- SharePoint
- Software
- Troubleshooting
- Windows 10 Administration
Standards
The Wiley-mthree Global Academy provides innovative, industry relevant learning, preparing alumni for continued career success. We are the pre-eminent thought leaders for preparing diverse and emerging talent with specific industry competencies.