- Type Learning
- Level Foundational
- Time Weeks
SERVICE DESK SPEACIALIST
Issued by
Wiley Edge
The Wiley Edge Alumni represent future-ready talent, selected based on a 4-step selection process, trained extensively in technical competencies and professional skills relevant for the job role. The Alumni has successfully completed a comprehensive training program designed by Wiley Edge, based on the Wiley Edge Academy's global learning model for preparing next generation of IT and Tech talent.
- Type Learning
- Level Foundational
- Time Weeks
Skills
- Active Directory And LDAP
- Collaboration
- Communication
- Configuration
- Conflict Management
- Creative Thinking
- Critical Thinking
- Customer Centric Thinking
- Hardware
- Incident Management
- Installation
- ITIL
- KPIs And Metrics
- Networking
- Problem Solving
- Python
- Remote Working
- Service Desk
- SharePoint
- Software
- Troubleshooting
- Windows 10 Administration
Standards
The Wiley Edge Global Academy provides innovative, industry-relevant learning, preparing alumni for continued career success. We are the pre-eminent thought leaders for preparing diverse and emerging talent with specific industry competencies.