Westpac Customer at the Heart

Issued by Westpac Group

This badge acknowledges the successful completion of the Westpac Customer at the Heart Learning Pathway focused on enhancing both internal and external customer engagements. Badge earners have completed learning and application activities in using data to inform and personalise customer interactions, driving elevated experiences and effective problem resolution.

Type Learning
Level Foundational
Time Hours
Cost Paid

Skills

Communication
Customer Focus
Data
Design Thinking
Empathy
Innovation
Insight
Problem Solving
Service
Trust

Earning Criteria

The pathway combined independent multimedia learning, practical on-the-job activities, expert-led Masterclasses, Q&A sessions, and peer coaching.
Duration: 9.02 hours, over an 8-week period. Earners are required to complete 80% or greater to be eligible for this badge.
The experience was co-created and delivered with Deloitte and was supported by over 150 Westpac Group Data, Digital and Technology experts.