Navigating Challenging Conversations at Work

Issued by University of Central Oklahoma

This course equips participants with a structured approach for handling difficult workplace conversations while preserving relationships. The DEAR Framework provides four steps for preparing and conducting these conversations. Earners can apply a structured framework to prepare for and conduct a difficult workplace conversation that addresses the issue while maintaining the relationship.

Type Learning
Level Foundational
Time Hours
Cost Paid

Skills

Active Listening
Communication
Conflict Resolution
Dialogue
Feedback
Listening Skills
Non-Verbal Communication

Earning Criteria

Prepare a complete DEAR conversation plan for a real challenging conversation in your workplace. Apply the framework with specific, contextual details.