Earning Criteria

• Digital World Class® performance is determined based on GBS performance study responses. This study is a self-reported assessment by GBS leaders and functional executives who use a GBS or shared services model and wish to understand how they compare to peer and top-performing organizations.
• Participating in the study allows The Hackett Group to glean important research data along with providing members with a personalized comparison of performance levels to peer and Digital World Class along with key success factors and study based insights.