Customer Engagement Skills 2024 - Manage the Customer Value Story

Issued by SAP

The owner of this badge is able to create a customer-focused approach by performing both internal and external customer discovery, building a Value Bridge framework that links customer needs to solutions offered by the Premium Engagement Service Portfolio. The owner knows how to use Value Pillars to simplify the story and can seamlessly link Roadmaps, KPIs and the 4-Panel Governance Model to integrate the Value Story into the Balanced Scorecard reporting. PLEASE NOTE: only for SAP employee!

Type Validation
Time Hours

Skills

Client Needs Assessment
Customer Value Journey Alignment
Customer Value Proposition

Earning Criteria

SAP employee.
Active participation in the course, completion of assignments & final showcase presentation.