ITIL 4 ® Strategic Leader
Issued by
PeopleCert
ITIL® Strategic Leader designation demonstrates that the individual has a clear understanding of how IT influences and directs business strategy. They recognise and apply the value of ITIL, not just for IT operations, but for the management of all IT and digitally-enabled services to co-create value and drive organisational success in the digital era. They can navigate the complexities of the digital era, plan and implement digital transformation initiatives successfully.
Skills
- Adaptability
- Agile Ways Of Working
- Business Case Development
- Business Change Management
- Business Plan Development
- Collaboration And Teamwork
- Communication
- Creation and Implementation of Target Operating Models
- Creativity
- Customer Service Management
- Data Management
- DevOps Methodology Knowledge
- Digital Design (including UX and UI)
- Digital Technology Architecture
- Driving Company Culture Change
- Education and Training Provision
- Emerging Technology Monitoring
- Emotional and Social Intelligence
- Enterprise Architecture
- Financial Management
- Information Analysis
- Information Security Management
- Information Security Strategy Development
- Information Systems Governance
- Innovation
- Knowledge Management
- Leadership Development
- Learning How to Learn
- Measurement And Reporting
- Negotiation
- Planning And Organisation
- Policy Development and Management
- Problem Solving
- Product Development
- Product Management
- Project, Programme and Portfolio Management
- Risk Management
- Robotics and Automation Engineering
- Service Delivery and Management
- Stakeholder Management
- Strategic Planning
- Supplier Management
- Sustainable Management
- Systems Development Management
- Systems Engineering
- UX Design, Experience and Support