ITIL 4 ® SPECIALIST Business Relationship Management
Issued by
PeopleCert
The ITIL Specialist: Business Relationship Management certification demonstrates that that the individual understands the key concepts, principles, challenges and value of BRM and use these to establish and nurture the relationships between service providers and consumer organizations, and their stakeholders. They can develop and apply service relationship models to build competitive advantage for the organisation, and ensure stakeholders understand the strategic and operational requirements.
Skills
- Adaptability
- Business Analysis
- Business and Technology Knowledge
- Business Case Development
- Business Change Management
- Collaboration And Teamwork
- Communication
- Continual Improvement
- Creation and Implementation of Target Operating Models
- Creativity and Resourcefulness
- Customer Relationship Management
- Driving Company Culture and Change
- Education and Training Provision
- Emotional Awareness
- Financial Management
- Innovation
- Measurement And Reporting
- Organisation Change Management
- Persuasion and Negotiation
- Planning And Organisation
- Problem Solving
- Project and Programme Management
- Risk Assessment and Management
- Service Delivery and Management
- Stakeholder Management
- Strategic Thinking And Planning
- Supplier Management
- Workforce and Talent Management
Earning Criteria
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The individual has passed the ITIL 4 ® SPECIALIST Business Relationship Management exam.
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Complete 5 points out of the required 20 in the practical application of ITIL 4 ® SPECIALIST Business Relationship Management knowledge and skills within your professional capacity, either through professional practice or coaching and mentoring.
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Complete 15 points out of the required 20 through chosen activities suiteds to the individuals professional development needs. These activities may fall within training and qualifications, community participation and self-study.