ITIL® 4 Practitioner: Incident Management
Issued by
PeopleCert
The ITIL Practitioner: Incident Management certification shows that the individual understands the key concepts, principles, challenges and value of the Incident Management Practice. The individual can demonstrate at both strategic and operational levels how to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. They know how to measure, assess, and develop the incident management practice capability in their organization using the ITIL MM
Skills
- Adaptability
- Business Analysis
- Business and Technology Knowledge
- Business Change Management
- Collaboration And Teamwork
- Communication
- Continual Improvement
- Creation and Implementation of Target Operating Models
- Creativity and Resourcefulness
- Customer Relationship Management
- Driving Company Culture and Change
- Education and Training Provision
- Financial Management
- Incident Management
- Innovation
- Measurement And Reporting
- Organisation Change Management
- Persuasion and Negotiation
- Planning And Organisation
- Problem Solving
- Product and Service Ownership
- Project Management
- Risk Assessment and Management
- Service Configuration
- Service Delivery and Management
- Service Design
- Service Desk
- Stakeholder Management
- Strategic Thinking And Planning
- Supplier Management
Earning Criteria
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The individual has passed the ITIL® 4 Practitioner: Incident Management exam.