Earners of the IT Computer Lab Student Consultant Proficiency I (Level 1) badge have developed entry-level skills and competence in customer service, proper phone etiquette, and basic troubleshooting techniques. They are familiar with help desk ticketing tasks, printer support, familiarity with navigating Windows, Mac, and mobile operating systems, performing wireless and email account setups, proper issue escalation, basic functionality of installed lab software packages, and more.

• Type Experience
• Level Foundational
• Time Months
• Cost Free