Earners understand, recognize the importance of and model best practices in customer service to promote success in on-campus positions. They will be able to: define and recognize the importance of customer service; identify customers and their expectations in a professional setting; identify and commit to Pace's Service Values and Standards; build communication skills; use service driven expressions; understand how mindset can impact service delivery; assist with difficult customer situations.

• Type Learning
• Level Foundational
• Time Hours
• Cost Free