Continuous Improvement: Lean Six Sigma Methodology

Issued by Northern State University

This micro-credential explores the powerful, data-driven concept that merges Lean (waste elimination and efficiency) with Six Sigma (defect reduction and variation control) to improve business processes, boost quality, cut costs, and increase customer satisfaction by creating a culture of continuous, team-based improvement. Expected time 1.25 hours.

Type Experience
Level Intermediate
Time Hours
Cost Free

Additional Details

Skills

Customer Advocacy
Customer Engagement
Customer Experience (CX)
Customer Service
Customer Support
Lean Six Sigma
Six Sigma Methodology

Earning Criteria

Demonstrates foundational knowledge of the Lean Six Sigma (LSS) framework and its core principles.
Understands and applies the Voice of the Customer (VoC) to identify needs and improve value.
Applies Lean Six Sigma principles to support effective project planning and execution.
Demonstrates a commitment to data-driven decision-making and continuous improvement across projects.