Journey Mapping and Persona Workshop

Issued by Jungal

The owner of this badge has attended an online masterclass explaining the key aspects of journey mapping and the role of an exceptional persona construct. The session is advanced and the attendee has brought a background of lean, process management and customer experience to the session and then applied the presented knowledge of segmentation and targeted transformation

Type Learning
Level Advanced
Time Hours
Cost Free

Skills

CX
Journey Mapping
Persona Creation
UX

Earning Criteria

The bearer of this badge has attend one hour of professional development in the areas of analysis and customer journey mapping. This is useful for staff experience mapping and journeys being created for staff.