- Type Validation
- Level Foundational
- Time Hours
- Cost Paid
Technical Support Basics
Issued by
IBM
This badge earner has demonstrated a foundational knowledge of technical support and can identify and discuss areas of technical support, roles, responsibilities, IT infrastructure, customer service mindset, industry certifications, support tools, support tiers, service-level agreements, and ticketing systems. The badge earner demonstrated the ability to evaluate technical and soft skills, classify support tickets, use an escalation matrix, and describe connecting to a remote computer.
- Type Validation
- Level Foundational
- Time Hours
- Cost Paid
Skills
Earning Criteria
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Pass all graded assessments and earn a course certificate.