SEED TLS Client Service Management Experienced
Issued by
IBM
This badge is issued to individuals who demonstrate end-to-end understanding of client maintenance contracts and it's operation, while being able to build a client relationship. The badge earner is able to drive 360 communication during client escalations, drive crisis to resolution by identifying and enabling key contributors, can set forth and track progress of improvement actions and acts upon any CSAT issues, also being able to build, share & discuss client-fit reports during client reviews.
- Type Validation
- Level Advanced
- Time Years
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM.
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Obtain your functional manager's endorsement.
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Successfully completed SEED Multi-Dimensional Assessment for the Experienced Tier. Your badge application will trigger the enrollment for your assessment.
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The Client service manager must prove their experience by working with clients in the last 18-24th months, meeting their requirements.
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The Client service manager must prove that they are constantly developing technical and professional skills as evidenced by a minimum of 60 hours of training and personal development completed in the last 12 months (Think40).
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Provide certificate of Completion ITIL Foundation.
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.