Customer Care Representative (Job Certification) J01BSB20217
Issued by
HEART NSTA Trust
Achievers of the Customer Care Representative badge are efficient customer service representative who are excellent team players, communicators, critical-thinkers, problem–solvers and are socially aware and appreciative of cultural diversity.
- Type Certification
- Time Days
- Cost Paid
Skills
Earning Criteria
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Earners of this badge have successfully passed an individual final written and practical assessment in Customer Service and have participated in group activities.
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Earners have successfully passed practical, written and oral: Third-party Report and Observance of work processes assessments in Receiving visitors, Handle telephone calls, Maintaining Customer Relationship, Processing Customer Complaints, Build Customer Relations and Communicate Effectively in a Business Environment, Resolve Customer Disputes, Deliver a Professional Service to Customers, Processing General Inquires and Provide Assistance to Customers and Maintaining customer database
Standards
The skills. knowledge and attitude required to receive visitors to an organization, while keeping set rules and procedures.
The skills. knowledge and attitude required for telephone techniques in answering and receiving calls to disseminate and receive information for smooth flowing of communication in an organization.
The knowledge, skills, and attitudes needed to maintain an ongoing relationship with customers and retain the business customer base.
The knowledge, skills and attitudes needed in the receipt and handling of complaints/negative feedback about financial products or services, whether formal or informal, and resolving the complaint by taking corrective action or referring the complaint to appropriate personnel for resolution.
The skills, knowledge and attitude required to create a positive impression and establish and maintain rapport with the customer.
The skills and knowledge required to effectively manage the communication process with the customer and the service provider.
The competencies required to maintain the organization's customer database accurately and in accordance with the organization's procedures.
The skills and knowledge involved in resolving disputes between customers and organizations.
The knowledge, skills and attitudes required for delivering quality and professional service to customers. It includes clarifying and meeting customer's needs and expectations.
The knowledge, skills and attitudes required for delivering quality and professional service to customers.