Genesys Design Thinking Coach
  • Type Certification
  • Level Advanced
  • Time Months

Genesys Design Thinking Coach

Issued by Genesys

This badge earner leads others to human-centered outcomes using Genesys Design Thinking. They have developed an advanced understanding of the practice and can lead multiple teams towards successful project outcomes through mentorship and facilitation.

  • Type Certification
  • Level Advanced
  • Time Months

Skills

Earning Criteria

  • Genesys Design Thinking Explorer
  • Genesys Design Thinking Practitioner
  • Completion of the Genesys Design Thinking Coach Curricula, consisting of over 50 hours of group learning and individual mentor sessions. Group sessions include: An Introduction to Design Thinking at Genesys, Design Thinking Activities and Techniques, How to Design a Workshop, How to Plan a Workshop, Tools & Resources, The Art of Facilitation, Day-to-Day Design Thinking, and Assembling Your Course Package
  • Assisting in the facilitation of three outcomes-based workshops
  • Planning and leading the facilitation of three outcomes-based workshops
  • Submission of the Coach Package documentation demonstrating the outcomes achieved using Genesys Design Thinking