9794-12 Level 2 Customer Service Practitioner - Distinction
Issued by
City & Guilds
The person has met the distinction criteria for each component of the end-point assessment for the Customer Service Practitioner apprenticeship standard. (City & Guilds code: 9794-12)
Skills
- Achieving Targets
- Challenge
- Communication
- Customer Focus
- Customer Service
- Dealing With Conflict
- Digital Media
- Evaluation
- Knowledge Sharing
- Legislation And Regulations
- Open To Feedback
- Personal Development Planning
- Product Knowledge
- Professionalism
- Record Keeping
- "Right First Time"
- Target Setting
- Team Work
Earning Criteria
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The person has been assessed independently by City & Guilds as having achieving all pass criteria for each component of the end-point assessment and achieving a minimum of the following distinction criteria: 7 out of 10 distinction criteria for the Apprenticeship showcase; 4 out of 5 distinction criteria for the Practical observation; 3 out of 4 distinction criteria for the Professional discussion.
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End-point assessment components (weighting): Apprenticeship showcase (65%); Practical observation (20%); Professional discussion (15%).