Earning Criteria

• • Completed theoretical assessment tasks that confirmed their knowledge in relation to: - Key features of emotional intelligence principles and strategies - Key elements of the relationship between emotionally effective people and the attainment of business objectives - Key strategies for communicating with a diverse workforce which has varying cultural expressions of emotion - Key features of emotional intelligence in the context of building workplace relationships.
• • Attended and actively participated in at least 10 hours of live and interactive workshop sessions on best practices in developing and using emotional intelligence. • Reviewed at least 10 hours of video based learning content on the topic of developing and using emotional intelligence and effectively completed formative assessment tasks in relation to this content.
• • Through practical assessments and workplace based implementation, demonstrated an advanced ability to: - conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others; - identify workplace situations and environments that may trigger an emotional response; - model behaviours that demonstrate management of emotions; - recognise the impact that cultural behaviours and beliefs may have on workplace interactions