Genesys Design Thinking Coach

Issued by Genesys

This badge earner leads others to human-centered outcomes using Genesys Design Thinking. They have developed an advanced understanding of the practice and can lead multiple teams towards successful project outcomes through mentorship and facilitation.

Type Certification
Level Advanced
Time Months

Skills

Earning Criteria

Genesys Design Thinking Explorer
Genesys Design Thinking Practitioner
Completion of the Genesys Design Thinking Coach Curricula, consisting of over 50 hours of group learning and individual mentor sessions. Group sessions include: An Introduction to Design Thinking at Genesys, Design Thinking Activities and Techniques, How to Design a Workshop, How to Plan a Workshop, Tools & Resources, The Art of Facilitation, Day-to-Day Design Thinking, and Assembling Your Course Package
Assisting in the facilitation of three outcomes-based workshops
Planning and leading the facilitation of three outcomes-based workshops
Submission of the Coach Package documentation demonstrating the outcomes achieved using Genesys Design Thinking