GILBERTO MARCOS SANTIAGO

This badge was issued to GILBERTO MARCOS SANTIAGO on 18 May 2020.

Multivendor Networking - Remote Technical Support, Foundation
  • Time Weeks
  • Cost Paid
Additional Details

Multivendor Networking - Remote Technical Support, Foundation

Issued by IBM

The badge holder demonstrates commitment to develop positive relationships with client to achieve a high level of customer satisfaction. Delivers IBM technical support and effectively support clients with minimal supervision. Serves as the technical leader for client problems, providing knowledge and technical skills to help provide technical solution. This badge is only available for IBM employees.

  • Time Weeks
  • Cost Paid
Additional Details

Skills

Earning Criteria

  • Must be an employee of IBM
  • Complete Multivendor Networking Foundation Training Roadmap in YourLearning for Remote Technical Support Representatives
  • Demonstrate basic understanding of the tools and processes applicable to technical support day to day activities. Successfully resolve 3 client technical issues related to Multivendor Networking OR successfully provide Technical support directly to clients over a 90 day period.
  • TSS Success Skills for Support (SS4S): Foundation Level
  • The badge earner has advanced from the standard of performing with assistance or following a prescribed action plan, to being able to independently perform problem determination and resolution using their skill and available reference materials.
  • This skill has been demonstrated successfully on at least three service calls and over a minimum of a 90-day period. To claim the badge the badge earner must provide Cross/RCMS/Salesforce/RETAIN service call number verified by their manager.