This credential earner has demonstrated a foundational knowledge of computer hardware and operating systems, software, programming, databases, networking and storage, cyber security essentials, cloud computing, and technical support. The individual understands hardware and systems and can identify skills and tools needed for common technical support scenarios, classify IT support levels, log a support ticket, connect to a computer remotely, and manage escalations.

• Type Validation
• Level Foundational
• Time Weeks
• Cost Paid