Please read this Policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal data, your rights in relation to your personal data, how to contact us and supervisory authorities in the event that you would like to report a concern about the way in which we process your data.
Credly collects Personal Information when you choose to submit it through e-mail, an online form, or other method. We also collect information through cookies (see “Credly Use of ‘Cookies’” section below for detail).
Credly also maintains a log of certain information concerning visitors to our websites, including but not limited to, internet protocol (“IP”) address (a computer's numerical Internet address), third party websites from which visitors access our website, type of web browsers used, and pages viewed. Such information may be treated as Personal Information.
Who are we?Credly is a Delaware corporation with offices in New York City. Our registered address is 368 Ninth Avenue, Sixth Floor, New York, NY 10001.
The Credly Service is an internet-based, hosted platform designed to enable subscribers to the Service (“Issuers”) to issue digital badges and credentials (“Credentials”) to individuals who meet prescribed requirements (“Earners”), and for those Earners to display the Credentials online on the Service or on third party sites, as elected by Earners.
We may provide your information to trusted partners who work on behalf of, or with, Credly under confidentiality agreements to help Credly provide the Service. They may also assist Credly in communicating with you about the Service and about offers from Credly and our partners, where you have given us appropriate permissions.
For the purposes of the GDPR, Credly is the ‘processor’ of certain types of Personally Identifiable Data provided by Issuers and the ‘controller’ of other types of Personally Identifiable Data provided directly to us by Earners. Credly offers a Data Protection Addendum (DPA) for qualifying organizations available upon request by emailing firstname.lastname@example.org.
You may contact our Primary Point of Contact for data privacy and security with any questions, comments or concerns about this policy by sending an email to email@example.com.
Privacy Shield ComplianceCredly participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. Credly is committed to the Privacy Shield Principles of (1) notice, (2) consent, (3) accountability for onward transfer, (4) security, (5) data integrity and purpose limitation, (6) access and (7) recourse, enforcement and liability with respect to all Personal Data received from within the EU in reliance on the Privacy Shield. The Privacy Shield Principles require that we remain potentially liable if any third party processing Personal Data on our behalf fails to comply with these Privacy Shield Principles (except to the extent we are not responsible for the event giving rise to any alleged damage). To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List at www.privacyshield.gov.
Credly is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Credly complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
Credly is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission (FTC). In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website at www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
APEC Cross Border Privacy Rules System
What personal data do we collect?We may collect and process the following personal data:
Information you provide to usWhen registering for or using the Service, you may be prompted to give us information about yourself such as your name and email address. When you configure your account settings, you may enter additional information about yourself. You may also select user configuration settings that determine how the Service looks and functions. You may, at times, also send us an e-mail which may contain not only your e-mail address, but other information about you, including home or business addresses, telephone numbers, or account details. The information you give us may also include statements you make on the Service such as testimonials, services reviews, or other statements that may identify you personally.
We will provide you with a user ID (an e-mail address) and account activation e-mail for you to access the Service and create a user “profile” for use as described below. When you first sign onto the Service, you will be presented with your profile, which contains the information supplied to us. In addition to the required information, including name, email, password and country, you may provide some or all of the following information, including but not limited to, a photograph of yourself, a short “bio,” your zip code, current employer, current job title, birth year, your phone number, and your time zone. You will be able to update or correct any of the contact information in your profile. You may receive certain e-mails relating to your use of the Service. Your contact information is also added to Credly's directory of current and former users of the Service. If you receive another Credential from other Issuers, your user ID will be authorized to access the Service, and your contact information will be added to the participant list for that Issuer.
If you have consented or opted in to receiving news and updates from Credly on professional growth or further education opportunities, you have the right at any time to prevent us from further contacting you by following the unsubscribe or opt-out instructions included in the relevant email or through the privacy tools provided to you through the Service.
We may use your Personal Information to contact you regarding your use of the Service, for customer support purposes, and to inform you of updates, modifications and other matters relating to the Service, and information about others services that we offer in accordance with your subscription preferences. You may decline to receive mail or e-mail from us that does not relate directly to your access to or use of the Service by selecting the opt-out link contained in any such e-mail or by contacting us at firstname.lastname@example.org.
You may request that Credly provide third-parties access to your publicly accessible personal information. Credly will not provide your personal information to a third-party without your consent.
Information we collect about youCredly also will maintain a history of your access to the Service, and certain actions taken by you while accessing the Service, a log of users' IP addresses, the third-party Website from which users access the Service, the type of web browsers used to access the Service and the browser's settings that may affect Service performance (collectively, “Usage Log Information”). For purposes of maintaining and enhancing Service performance and security, Credly may use Usage Log Information, information about your browser, and other local computer settings. We also may use Usage Log Information to tailor our communications to you about the Service, and contact you in relation to providing support. We also may aggregate Usage Log Information to create or publish statistical analyses and reports about Service usage. We will not authorize the publication of Personal Information about any user without the prior written consent of such person.
Information we receive from IssuersIssuers provide Personal Information to us, including Credential requirements, and information about you to confirm that you have earned the applicable Credential. The use of information collected from Issuers shall be limited to the purpose of providing the service for which these Organizations have engaged Credly.
Credly collects information under the direction of the Issuer, or as provided directly to Credly by the Earner. If you are a customer of one of the Issuers and would no longer like to be contacted by one of the Issuers that use our service, please contact the Issuer that you interact with directly.
An individual who seeks access, or who seeks to correct or amend inaccurate Credentials should direct their query to the Issuer. We retain Personal Information we process on behalf of the Issuers for as long as needed to provide services to the Issuers and the Earners. Credly shall continue to make the Service available to Earners, including in cases where the Issuer terminates its use of the Service. Individual Credentials and an Earner’s entire account may be deleted by the Earner at any time directly through the Service. Credly will retain this Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Information about You Received from Mobile ApplicationWhen you download and use the Service via our mobile application, we automatically collect information on the type of device you use, operating system version, user identification, and device identifier.
We may send you push notifications. You may turn off push notifications at the device level.
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any Personal Information you submit within the mobile application.
Non-Personal InformationWe may statistically aggregate in non-person-specific form information collected to improve our websites, our quality controls, operations management, security processes, future marketing and promotional efforts, and the overall Service in attempt to better understand our users’ interests and preferences. In some cases, we may transfer this information to our third-party service providers. By using this Site, you consent to this non-person specific data aggregation and the use and transmission of this aggregated statistical data as outlined above.
Information about other peopleIf you provide information to us about any person other than yourself, such as your relatives, next of kin, your advisers, your suppliers, or your Earners, you must ensure that they understand how their information will be used, and that they have given their permission for you to disclose it to us and for you to allow us, and our outsourced service providers, to use it.
How do we use your personal data?
Additional Uses of Service InformationIn addition to the uses described above of the information received in connection with your use of the Service, Credly uses and, where specified, shares your information:
- To display Credentials. Credly may use your information to display Credentials that you receive through the Service or through Third-Party Services, embeds that you make on the Service or third parties’ Website, or on social network services you link to your account.
- To provide support or other services that you have requested, and to respond to your inquiries.
- To engage in transactions with you, including contacting you about your account or transactions.
- To process transactions, Credly may use financial, credit card and payment information that you provide. Credly may need to share some of this information with suppliers, delivery services, credit card clearing houses and other third parties to complete the transactions.
- To notify you of relevant opportunities such as new product releases and service developments, related facts or programming that may be relevant to you.
- To provide online forums and social networks. The Service allows users the option to participate in interactive discussions and post comments and other content. Note that any information you share may become publicly accessible.
- To improve quality and facilitate use of the Service.
- To comply with legal requirements. In addition, we may also disclose information about you as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is reasonably necessary to enforce our rights or protect our operations or users or others investigate fraud, or in response to legal processes or governmental investigations in accordance with our internal policy on access by governmental authorities, or under exigent circumstances in response to a perceived significant threat to a person's health or property.
Location-Based ServicesThe device you use to access the Website or Service may provide your location to us. This information may be shared with Issuers in connection with the issuance of Credentials, where location is relevant to completion of the achievement recognized by the Credential. If you no longer wish to share your location you may contact us at the information below or if you no longer wish have your location collected and used, you may turn this off at any time by going into your device settings.
Privacy PreferencesThe Service allows you to customize the information about yourself that is made accessible to others. When you establish an account, the Service applies default settings. Default settings also apply to new features introduced on the Service. Credentials issued to you will default to the “public” setting. You may activate a “private” setting such that the Credential will no longer be publicly accessed at any time, on a Credential-by-Credential basis. Until you terminate your use of the Service, the fact that you are a user, as indicated by the public display of your full name and avatar, is available to others on the Service. Review your privacy settings regularly to ensure that they match your preferences.
We protect the security of your information during transmission by using Transport Layer Security (TLS) and Secure Sockets Layer (SSL) software or other encryption technology, which encrypts information you input. Wherever appropriate, we obfuscate and/or encrypt information in our systems and/or during information transfer. Credly regularly reviews the cryptographic protocols it uses to protect the privacy and security of your Personal Information.
Because of the nature of internet and for other reasons, we cannot guarantee the security of your Personal Information, so you should take precautions to protect it when you are on the internet, such as changing passwords often, using a combination of letters and numbers when creating passwords, using a secure browser and being sure to log off the Service when finished using a shared computer.
Information collected by Electronic Communications Protocols and Web BeaconsWe may collect information about you and your use of the Service through electronic communications protocols, web beacons, cookies, embedded URLs, pixel tags and related devices or technologies.
As is true when you visit most websites, certain information is automatically generated and stored about your visits. Such information may include: network routing information (for example, where you came from); equipment information (for example, device type, operating system, browser type); IP address, and dates and times of your visits.
We may use your Personal Information to inform you about other Credly services that might interest you and to gather feedback from you.
Sensitive InformationDo not send us any sensitive Personal Information (e.g., social security numbers or other national identifiers, or information related to racial or ethnic origin, political opinions, religious or philosophical beliefs, health, sex life or sexual orientation, genetic or biometric information, criminal background, or trade union membership).
Strictly necessary cookies required for the operation of our Website.
They include, for example, cookies that enable you to log into secure areas of our
Website. Credly collects the following strictly necessary cookies:
Name of Cookie Type Vendor Expiration Purpose jefferson_session HTTP Credly 30 minutes - 2 weeks Tracks user session on Credly’s platform. ga_ab_slice HTTP Credly 1 - 7 days Tracks A/B testing splits on Credly’s platform. remember_user_token HTTP Credly 2 weeks Used by Credly’s Acclaim to allow for persistent sessions that last up to two weeks. secured_previously_signed_in_user HTTP Credly 2 years Used by Credly’s Acclaim to enable multidevice single sign on.
Analytical/performance cookies that collect information about how you use our Website.
They allow us to recognize and count the number of visitors and to see how visitors move
around our Website. This helps us to improve the way our Website work. These cookies are
sometimes placed by third party providers of web traffic analysis services, such as
Google Analytics. Credly collects the following analytical/performance cookies:
Name of Cookie Type Vendor Expiration Purpose ft_referrer HTTP Pendo 2 years Used by Pendo for user analytics. They analyze audience usage to improve platform design and provide in-app guidance. mr_referrer HTTP Pendo 2 years Used by Pendo for user analytics. They analyze audience usage to improve platform design and provide in-app guidance. Secure-3PAPISID HTTP 2 years Google Analytics platform visitor interest profiling. Secure-3PSID HTTP 2 years Google Analytics platform visitor interest profiling. Secure-3PSIDCC HTTP 2 years Google Analytics platform visitor interest profiling. ga HTTP 2 years Google Analytics platform visitor interest profiling. gcl_au HTTP 3 months Google Tag Manager tracking of conversions. gid HTTP 1 day Google Analytics platform visitor interest profiling. pendo_accountId.[id] HTTP Pendo 3 months Used by Pendo for user analytics. They analyze audience usage to improve platform design and provide in-app guidance. pendo_meta.[id] HTTP Pendo 3 months pendo_visitorId.[id] HTTP Pendo 3 months snow_id.2bfb HTTP Zendesk 2 years Zendesk cookie to track user analytics between our Support portal and the platform. ajs_anonymous_id HTTP New Relic 1 year Used by New Relic to provide performance analytics. ajs_group_id HTTP New Relic 6 months Used by New Relic to provide performance analytics. ajs_user_id HTTP New Relic 1 year Used by New Relic to provide performance analytics. ei_client_id HTTP Pendo 2 years JSESSIONID HTTP New Relic Browser Session Used by New Relic to provide performance analytics. OptanonConsent HTTP Pendo 1 year pendo_identity HTTP Pendo 3 months SAPISID HTTP 2 years Google Analytics platform visitor interest profiling. SID HTTP 2 years Google security cookie to confirm visitor authenticity. SIDCC HTTP 1 year Google security cookie to confirm visitor authenticity. TSNGUID HTTP New Relic 1 year Used by New Relic to provide performance analytics.
Functionality cookies that remember choices you make and recognize you when you
This enables us to personalize our content, greet you by name and remember your
preferences (for example, your choice of language or region). Credly collects the
following functionality cookies:
Name of Cookie Type Vendor Expiration Purpose HSID HTTP 2 years Used by Google for tracking most recent sign-in time. NID HTTP 1 year Used by Google to store preferences i.e. preferred language, SafeSearch filtering, and search result page sizes. time_zone_name HTTP Credly Browser Session Used by Credly to track users preferred time zone.
Targeting cookies that collect information about your browsing habits
such as the pages you have visited and the links you have followed. We use this
information to make our Website more relevant to your interests, and, if we enable
advertising, to make advertising more relevant to you, as well as to limit the number of
times you see an ad. These cookies are usually placed by third-party advertising
networks. They remember the other Website that you visit and this information is shared
with third-party organizations, for example advertisers. Credly collects the following
Name of Cookie Type Vendor Expiration Purpose 1P_JAR HTTP 1 month Used by Google to display personalized content on Google Sites based on recent searches and previous interactions. SSID HTTP 2 years Google collects visitor information for videos hosted by YouTube on maps integrated with Google Maps.
We use Google Analytics. For information on how Google processes and collects your information regarding this product and how you can opt-out, please see https://tools.google.com/dlpage/gaoptout .
Credly and its service providers, vendors and partners, may use cross-device/cross-context tracking. For example, you might use multiple browsers on a single device, or use various devices (such as desktops, smartphones, and tablets), which can result in your having multiple accounts or profiles across these various contexts and devices. Cross-device/cross-context technology may be used to connect these various accounts or profiles and the corresponding data from the different contexts and devices.
How long will you keep your personal data?
Access, Retention and DeletionUpon request Credly will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging into your account or contacting us at email@example.com. We will respond to your request within a reasonable timeframe.
Viewing of Data for SupportFor the purpose of providing the Service and associated support including answering any questions you may have, Credly may view and process your Personal Information from nations outside the EEA that are deemed by the EU to have non-adequate data protection laws, including the United States.
Where do we store your personal data and how is it protected?We take reasonable steps to protect your personal data from loss or destruction.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site; any transmission is at your own risk. Once we have received your personal data, we will use procedures and security features consistent with industry practices to try to prevent unauthorized access.
Your California Privacy RightsIf you reside in California, under California Civil Code Section 1798.83, a California resident with a business relationship with Credly that is primarily for personal, family or household purposes, may request certain data regarding Credly’s disclosure, if any, of Personal Information to third parties for the third parties’ direct marketing. To make such a request, please send an e-mail to firstname.lastname@example.org with "Request for California Privacy Information" in the subject line. You may make such a request once per calendar year. If applicable, we will provide you a list of the categories of Personal Information disclosed to third parties for their direct marketing during the immediately preceding calendar year, along with the third parties' names and addresses. Not all Personal Information sharing is covered by Section 1798.83.
Your European Data Protection RightsIf you reside in the United Kingdom (UK) or a country within the European Union, or your Personal Information is processed in the UK or a country in the European Union, subject to certain exceptions, you have the following rights:
- Right to Access: Learn whether we are processing your Personal Information and, if so, to gain access to it and certain information about it.
- Right to Rectification: Have inaccurate Personal Information corrected or removed, and have incomplete Personal Information completed.
Right to Erasure:
Have your Personal Information erased when:
- It is no longer necessary for the purposes collected;
- You withdraw consent to process it;
- We have processed it unlawfully; or
- EU or Member State law to which we are subject requires erasure.
Right to Restrict Processing:
Restrict our processing of your Personal Information when:
- You contest its accuracy (for a period necessary to verify it);
- The processing is unlawful and you prefer restriction of use to erasure; or
- We no longer need the data, but you need it in connection with legal claims.
- Right to Data Portability: Obtain in usable form the Personal Information you gave us and, if technically feasible, require its transmittal directly to another controller that you designate.
- Right to Object: In certain circumstances, you have the right to object to the processing of your Personal Information. If you would like to object to the processing of your Personal Information, please contact us using the contact details provided below.
You also have the right to lodge a complaint with an EU member state data protection supervisory authority.
If you reside in the UK or a country within the European Union, or your Personal Information is processed in the UK or a country in the European Union, Credly will, and will ensure that its data processors will, process your Personal Information in accordance with all applicable data protection legislation, including the GDPR.
Credly conducts cross-border transfers of personal information from the Europen Union to the United States via the Standard Contractual Clauses, which are available online at https://info.credly.com/data-processing-addendum .
Parents may have the right to consent to the collection and use of personal information collected by our Issuers through our Services; parents should contact our Issuers with questions about consent requirements. Please note that we process Personal Information on behalf of our Issuers as part of providing our Services; therefore, if you do not consent to the collection and use of personal information for certain Services, you may not be able to use such Services.
You will be notified via email or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. You have the right to request that your Personal Information be removed from our records at any time.
SubprocessorsTo support delivery of our Services, we may engage and use data processors with access to certain personally identifiable data of Earners (each, a "Subprocessor"). Credly maintains and updates a list of approved Subprocessors at www.credly.com/subprocessors.
368 Ninth Avenue, Sixth Floor
New York, NY 10001
Attention: General Counsel
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at feedback-form.truste.com/watchdog/request.