Essentials of Customer Success: Troubleshooting
Issued by
Arctera
The earner of this badge can problem-solve, troubleshoot, and effectively manage customers’ support cases for Veritas products and services. The earner effectively utilizes all available resources and tools to research and troubleshoot customer’s issues and completes the necessary due diligence steps independently. The earner collaborates and supports the VHive team to help solve customers’ cases on time.
- Type Validation
- Level Foundational
- Time Days
- Cost Free
Skills
- Administering And Troubleshooting
- Backlog Management
- Calling Versus Emailing
- Case Closure
- Case Management
- Case Triage
- Clear And Effective Communication
- Collaboration
- Collecting And Analyzing Evidence
- Educating The Customer
- First 15 Minute Guides
- Having Difficult Conversations
- Isearch
- Issues And Escalation
- Knowledge Management
- Listening And Paraphrasing
- Micro-Habits
- Plans Of Action
- Problem Solving
- Setting Expectations
- Time Management
- Veritas Virtual Labs
- VHive Collaboration
- Writing And Maintaining Knowledge Management Articles