Verint Master Class - How to Use Generative AI in Your Contact Center and CX Operations
  • Type Validation
  • Level Foundational
  • Time Hours
  • Cost Free

Verint Master Class - How to Use Generative AI in Your Contact Center and CX Operations

Issued by Verint

Verint AI experts, including Verint Chief Data Scientist, Ian Beaver, demystify generative AI and bring you up to speed with how this emerging technology is impacting contact center and CX operations. You’ll learn the best generative AI use cases for your business, how Verint helps you maximize the potential of large language models, and how your organization can embrace g enerative AI while also mitigating the risks it might present.

  • Type Validation
  • Level Foundational
  • Time Hours
  • Cost Free

Skills

  • Artificial Intelligence Systems
  • Bot
  • Cloud
  • Contact Center Software
  • Customer Experience Improvement
  • Verint

Earning Criteria

  • Following completion of this Master Class, attendees should understand: the definition of generative AI and how it works, how companies like Verint take the risk out of deploying GenAI solutions, and how GenAI is used to boost contact center agent capacity as well as drive self-service.