Verint Master Class - A Complete Guide to Intelligent Virtual Assistants and Conversational AI
  • Type Validation
  • Level Foundational
  • Time Hours
  • Cost Free

Verint Master Class - A Complete Guide to Intelligent Virtual Assistants and Conversational AI

Issued by Verint

In this Master Class, we show you the current state of conversational AI and how it’s being used to not just talk to customers, but to actually provide them immediate resolutions. Through real-life examples and an inside look at Verint Intelligent Virtual Assistant (IVA), our experts cut through all the AI noise you’ve been hearing and show you how this revolutionary technology delivers serious business outcomes for your organization.

  • Type Validation
  • Level Foundational
  • Time Hours
  • Cost Free

Skills

  • Artificial Intelligence Systems
  • Bot
  • Cloud
  • Contact Center Software
  • Customer Experience Improvement
  • IVA
  • Verint

Earning Criteria

  • Following completion of this Master Class, attendees should understand: the evolution of conversational AI and the capability of modern intelligent virtual assistants, top use cases for intelligent virtual assistants, and how Verint IVA delivers ROI, including driving revenue and boosting containment rates.