Customer Service
Issued by
UWE Bristol
This course will give you a great introduction to the knowledge and skills required to work in a customer service role. Understand why good customer service is important and how to deliver customer satisfaction. Find out how an organisation plans and delivers their customer service. Understand how to work as part of a team while maintaining required standards of professionalism.
Skills
Earning Criteria
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Explain the definition of customer service
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Describe four different customer needs which could affect customer service requirements
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Define a service offer and three things which it may include
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Identify four different ways an organisation can deliver customer service and four different types of service that could be offered
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Describe key practices and procedures used to ensure effective customer service
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Outline key legislation, regulations and health & safety aspects which must be considered when offering customer service.
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Describe three different job roles within a customer service team
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Explain how positive and negative behaviours can affect teamwork
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List different sources of product and service information
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Describe different methods of keeping customer information confidential
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Students have been assessed and have achieved in excess of 80% to gain the accreditation