USF - ACG Negotiation and Conflict Resolution Skills Certificate
Earners of this designation have received an intensive training in the practices of negotiation and conflict resolution. Participants have been equipped with toolkits of handling conflict and negotiation. They have had the opportunity to develop an appreciation of the complexities of negotiation and conflict resolution, build confidence in their negotiation and conflict resolution skills and identify their strength and weaknesses in handling conflict and negotiation.
Skills
- Analyzing Workplace Conflicts
- Applied Negotiations
- Art Of Negotiation
- Communication And Conflict Resolution
- Conflict Management Skills
- Conflict Management Strategies
- Conflict Management Techniques
- Conflict Resolution Skills
- Demonstrate Ability To Resolve Conflict
- Effective Conflict Resolution Conversations
- Handling Conflict
- Identify Effective Conflict Resolution
- Improve Influencing And Negotiation Skills
- Managing Workplace Conflicts
- Multiparty Conflict Resolution
- Multiparty Negotiation
- Negotiation Processes
- Negotiation Process Steps And Skills
- Negotiation Skills
- Negotiation Theoritical Concepts
- Resolve Conflict
- Resolve Workplace Conflict
Earning Criteria
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Classroom instruction; discussions; organizational vignettes; case-studies; self- assessment exercises; reading assignments.
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Applicants participated and were actively involved in negotiation exercises.
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Participants were assessed on reflective reports.