Emotional Intelligence for Healthcare Team Members

Emotional Intelligence for Healthcare Team Members

Issued by USF Office of Corporate Training and Professional Education

Healthcare is most often a team effort, yet much team dysfunction continues to exist. Evidence for this can be found in many clinical settings. Emotional Intelligence (EI) is becoming a known quantity that is imperative for individual and group function. Despite the growing literature around this topic, individual knowledge is often superficial with a significant focus on the self-awareness component rather than self-management, social awareness, and relationship management components.

Skills

  • Emotional Intelligence
  • Leadership
  • Management
  • Relationship Management
  • Self-Awareness

Earning Criteria

  • Discuss foundational concepts around emotional intelligence and its application to teams (e.g., self-awareness, other-awareness, self-management & relationship management).
  • Identify aspects of emotional intelligence that contribute to successful teams.
  • Investigate and potentially apply the concept of group emotional intelligence through readings and reflection.
  • Dissect real cases of healthcare teams to diagnose emotional intelligence issues for both individual team members as well as the group as a whole.
  • Create a plan for improving group or team emotional intelligence that includes a step-by-step outline.