Earners of the Active Listening Skills badge gained skills to resolve conflicts more effectively; build trust; and improve both personal and professional relationships. Earners of this badge a) explored the challenges and importance of active listening b) learned the 12 Communication Blockers and when to avoid them c) gained awareness of perceptual filters that may get in the way of understanding what is being said, and d) learned and practiced 3 key active listening skills.

• Type Learning
• Level Foundational
• Time Hours
• Cost Free