Problem Solving at Work

Issued by University of Central Oklahoma

This course teaches a systematic methodology for diagnosing the root cause of workplace problems rather than treating symptoms. The ROOT Method guides participants through four steps. Earners of this micro-credential can diagnose the root cause of a workplace problem using a systematic problem-solving methodology.

Type Learning
Level Foundational
Time Hours
Cost Paid

Skills

Differential Diagnosis
Methodical Approach
Problem Management
Problem Solving
Root Cause Analysis (RCA)
Root Cause Corrective Actions
Systematic Approach

Earning Criteria

Apply the ROOT Method to a real problem at your workplace. Document your analysis including all four steps of the framework.