Advanced Resolution Conversation
The course objective is to provide a standardized communications model for conducting informal interviews when employing TSA policies and procedures currently used in the workplace. ARC strategies encompass many competencies and techniques directed at obtaining objective information and mitigating attempts of social engineering. The general course topics include interview components; behavior assessment; active listening skills; questioning techniques; and report writing.
- Type Validation
- Level Foundational
- Time Months
Skills
Earning Criteria
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The methods of assessment include performance rubrics (checklists) with a minimum passing score of 80 percent.
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The methods of instruction include audio visual materials, discussions, practical exercises, lecture, and classroom exercises.