COVID-19 Customer Conflict Prevention
Issued by
NRF Foundation
Learners who earn this certificate will develop the skills to identify the signs of conflict to help prevent it before it starts, to understand the risks associated with conflict, and to develop skills to effectively de-escalate a conflict with customers should the need arise. This course is perfect for front-line, customer facing retail workers and job seekers.
Skills
Earning Criteria
-
Successfully completed an approximately 1 hour and 10 minutes online course featuring engaging content and knowledge checks with a 5 multiple choice question exam.