Customer Experience Touchpoints
Issued by
The Chartered Institute of Marketing
This recognises that the badge holder has attended the CIM Customer Experience Touchpoints course. This course covered practical frameworks and principles to improve customer satisfaction and engagement across touchpoints. The course covered the science that underpins CX, how to determine CX objectives and identify areas for improvement to deliver a seamless experience across the customer journey.
Additional DetailsSkills
Earning Criteria
Standards
CIM’s globally recognised training courses cover all professional marketing disciplines, providing attendees with the skills and confidence to improve their organisation's performance and develop career opportunities.