This course is designed for call center and help-desk managers, supervisors, and team leads who are candidates for TSIA’s CSP certification. Coaching to be Service ReadyTM teaches front-line leaders to construct a customer-focused culture with appropriate standards for performance. They will be ready to use the skills and communication approaches established in all of the Service ReadyTM coursework to coach employees to higher levels of success.

• Type Certification
• Level Foundational
• Time Hours
• Cost Paid