Certified Customer Support Specialist (CCSS) Level 1
Issued by
SuccessCOACHING
Earners of the Level 1 Certified Customer Support Specialist (CCSS) badge have learned the key Customer Success practices that top Support Professionals use to enable better outcomes for their organizations customers. With the completion of their CCSS Level 1 training, they understand how to apply the fundamental best practices of Customer Success to resolve the real, everyday challenges Customer Support professionals face as they work with their customers.
- Type Certification
- Level Foundational
- Time Hours
- Cost Paid
Skills
- Accountability
- Active Listening
- Client Retention
- Consultative Approach
- Customer Centricity
- Customer Engagement
- Customer Experience
- Customer Service
- Customer Success
- Customer Success Management
- Dealing With Difficult People (including Conflict Management)
- Decision Making
- Difficult Conversations
- Effective Communication
- Emotional Intelligence (EQ)
- Issues And Escalation
- Negotiation
- Problem Solving
- Relationship Management
Earning Criteria
-
Pass the Certified Customer Support Specialist (CCSS) Level 1 Certification Examination