Customer Service

Issued by Stony Brook University

The earner of this digital competency demonstrated experience in providing excellent customer service. The individual understands the importance of communicating accurate and useful information in a professional and timely manner, and being solution oriented in assisting customers.

Type Validation
Level Foundational

Skills

Business Etiquette
Customer Experience
Customer Service

Earning Criteria

Submit evidence related to: 1) Demonstrating professional etiquette to resolve a customer or client issue in person, over the phone and/or through email; 2) Creating a welcoming and pleasant customer experience; 3) Assisting with customer service assessment.