Information Technology Support Service Hours
  • Type Experience
  • Level Foundational
  • Time Weeks

Information Technology Support Service Hours

Issued by St Luke's Catholic College

Students complete volunteer service support as a technical support officer at St Luke's Catholic College. This includes completing 40 hours of technical support, and completion of the below service and technical competencies.

  • Type Experience
  • Level Foundational
  • Time Weeks

Skills

Earning Criteria

  • Completes 40 hours of professional experience as a junior technical support officer.
  • Works professionally and politely with clients.
  • Manages complex situations and clients
  • Manages and services peripherals - VOIP phones, printers, display devices
  • Provides physical resources and support through the development of help manuals.
  • Manages tasks with ticketing systems and responds appropriately in written format through emails.
  • Works with media and display devices