Disability Awareness for Food, Beverage, and Managed Service Professionals
Issued by
St. Cloud State University
Savor the principles of inclusive food, beverage, and managed services. Develop a basic understanding of disability to cater to a diverse clientele, ensuring every diner feels welcome and at ease.
- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Skills
- Advocacy
- Customer Service
- Disability Adaptation
- Diversity And Inclusion
- Managed Services
Earning Criteria
-
Participants will be able to identify and explain: disability diversity concepts (types and terminology); historical and contemporary perspectives of disability models; legal and ethical frameworks surrounding disabilities in the food, beverage, and managed service industry; accessibility and accommodations models to promote inclusive service experiences; language that respects and includes all individuals; customer service standards that commit to effective communication and inclusive practices
Standards
Learners are encouraged to explore additional offerings within the Access to All catalog to further enhance their understanding and awareness of inclusion and accessibility practices in the hospitality and tourism industry.