IT Service and Process Management (ITSM) - Foundation

Issued by SLB

Earners of this badge have successfully completed the IT Secondment Program for IT Service & Process Management in SLB, gaining foundational knowledge in areas like Incident, Problem, Change, and Knowledge Management, Service Request & Catalog Management, Event Monitoring, Asset & Configuration Management, and Availability & Service Continuity. They developed a Service Mindset to enhance their daily roles.

Type Learning
Level Foundational

Skills

Asset & Configuration Management
Availability Management
Change Enablement
Incident Management
Knowledge Management
Problem Management
Scrum

Earning Criteria

Complete the IT Secondment Program: IT Service and Process Management coursework. The IT Secondment is a 10-month training program that delivers an introduction to knowledge, technology, and the support process of a specific domain. It consists of orientation, training sessions, hands-on, and a project.