Who Does What By How Much: Customer-Centric OKRs

Issued by Sense & Respond Learning

Awarded to practitioners who have completed Sense & Respond Learning's OKR course, based on the book by Jeff Gothelf and Josh Seiden. Earners can identify their customer regardless of role, distinguish outputs from Outcomes, and write OKR statements grounded in customer behavior change. This badge signals the ability to build a continuous OKR practice that stays relevant even as strategy shifts.

Type Learning
Level Advanced
Time Weeks
Cost Paid

Additional Details

Skills

Earning Criteria

OKRs are widely used and widely misapplied. This workshop, based on the book by Jeff Gothelf and Josh Seiden, teaches everyone in the organization to write goals grounded in customer behavior change, not activity or output, so that OKRs become a real management tool rather than a reporting exercise.
Complete all sessions of the Customer-Centric OKRs Live Online Workshop, including active participation in OKR writing exercises, customer identification activities, and the Who Does What By How Much framework applied to a real team goal.