Introduction to Customer Experience

Issued by Scania CV

The earner of this badge has (1) an understanding of what Customer Experience is, (2) has knowledge of how to use the Customer Journey Mapping method and (3) has the knowledge of how to use the Double Diamond Design process.

Type Learning
Level Foundational
Time Hours

Skills

Customer Experience mindset
Customer Journey Mapping
Double diamond design process

Earning Criteria

Successfully completed the Customer Experience Introduction coursework, understanding the concepts explained and participating of the exercise applied.