Customer Experience Leadership
Issued by
Scania CV
The holder of this badge is able to create the right conditions for customer experienced way of working by understanding CX and the case for change, leading from customer needs and create a CX oriented organization. The holder has proven skills to empower people to develop solutions in a customer centric way.
- Type Learning
- Level Foundational
- Time Days
Skills
Earning Criteria
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Active participation in all 3 CX for Leaders modules
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Successful completion of CX for Leaders assignments for each module and integration of tools and mindsets in own function