The owner of this badge completed the Support Accreditation learning and assessment which enables the learner to create and maintain appropriate support cases, use available self-service tools to gain knowledge and resolve cases. The earner is able to use AI and ML tools to get relevant answers quickly and is able to use Real-Time Support channels with live and direct access to SAP’s support experts. The earner can also leverage SAP Cloud ALM for implementations and operations.

• Type Learning
• Level Foundational
• Time Hours